Please enter search criteria
UVU STORE POLICIES
All of our merchandise is Fair Trade Certified product. So you can know that in supporting your
school, you are also supporting the fair treatment of others.
TEXTBOOK PRICES AND INFORMATION
Textbook prices and information on this UVU website are not guaranteed and may
change due to new requests from professors, price increases from textbook publishers, or other unforeseen circumstances.
The UVU Store is not responsible for any textbook purchases made on other websites other than bookstore.uvu.edu
ONLINE ORDER CUSTOMER SERVICE
The UVU Store accepts Visa, MasterCard, Discover, and the UVU Store Loyalty Card.
We do not accept checks, cash, credit card vouchers, or PayPal.
All cards that do not participate in the verification process will not be accepted.
ONLINE ORDER CONFIRMATION
You will receive an e-mail confirming your order within 5 minutes of completing your order.
IN STORE PICKUP
In store pickup is only available 3 days prior to the start of the semester. A $4.99 convenience fee will be charged.
Orders shipped within the Continental U.S. are shipped by Federal Express Ground and are charged a flat rate of $4.99.
Orders shipped to Hawaii and Alaska are shipped by USPS and are charged a flat rate of $11.50.
Orders shipped to Canada and Mexico are shipped by USPS and are charged a flat rate of $23.00.
Orders shipped overseas are shipped by USPS and are charged a flat rate of $43.50.
All APO and FPO addresses are shipped by USPS and are charged a flat rate of $11.50.
For APO and FPO orders please provide a valid telephone number. You will be called to verify your order before it is processed.
Please allow 2 business days for processing your orders and 7 to 10 days for your order to be shipped.
Orders will not be processed during UVU holidays (see UV Link for specific dates).
A signature will be required upon receipt of shipped orders.
Free standard shipping on orders $50 or more.
Not applicable for orders that include textbooks or computers.
Valid for orders being shipped within continental U.S..
Offer is combinable with online promotions and sales.
STUDENT ID CARD MUST BE PRESENTED UPON RENTAL.
All textbooks rented from the UVU Store for FALL Semester 2019 must be returned by DECEMBER 16, 2019. Failure to do so will result in a charge for the replacement price of the textbook(s), plus a $25.00 late fee. All textbooks rented are the property of Utah Valley University.
Renters will assume full responsibility to return the textbook(s) in reasonable condition to the UVU Store.
No excessive highlighting, moisture damage, binding damage, tears, or excessive wear will be accepted.
RECEIPTS ARE REQUIRED FOR ALL RETURNS.
APPAREL / GIFT / BACKPACK
Returns must be made within 7 days of purchase. Only items that are unworn, unwashed, and unused, with tags attached, can be exchanged or returned with original sales receipt.
GENERAL READING BOOKS
Returns must be made within 7 days of purchase with original sales receipt.
REFERENCE BOOKS, BAR CHARTS, BARGAIN BOOKS
• A cash register receipt is required for all returns or exchanges.
• Original packaging required for all returns. Any item that has been opened will have up to a 15% restocking fee depending on packing condition.
• We not accept any returns for opened in-ear earbud headphones.
• We do not accept returns on opened calculators.
• Exchanges only on defective product.
• Items sold at a clearance price (red price) tag are not returnable.
• Refunds of electronic items sold two (2) weeks prior to the refund date need to be approved by Educational Supplies Department personnel.
COMPUTERS, TABLETS, APPLE WATCHES
• A cash register receipt is required for all returns or exchanges.
• Unopened merchandise with factory packaging may be returned for full-credit within 14 days of sale date.
• Configure-to-Order (Custom Computers) are not eligible for returns.
• Opened merchandise will have a 15% restocking fee.
• All returns or exchanges must have all original packaging, be without any cosmetic damage, be able to power on at time of return, must be able to perform a factory reset. Any merchandise that cannot meet these conditions will be refused.
• Any product that has been discontinued by manufacturer is not returnable.
• Wolverine Tech and the UVU Bookstore reserves the right to refuse any return any merchandise that is not in resalable condition
SCHOOL / ART SUPPLIES
Returns must be made within 7 days after purchase with original sales receipt. Merchandise must be in new condition.
FALL SEMESTER 2019 COURSES
Textbooks purchased for Fall courses 2019 may be returned for a 100% refund until SEPTEMBER 3, 2019. No returns after this date.
1ST BLOCK COURSES:
Books may be returned for a 100% refund until SEPTEMBER 3, 2019. No returns after this date.
2ND BLOCK COURSES:
Books may be returned for 100% refund until OCTOBER 23, 2019, schedule must be presented. No returns after this date.
Books may be returned until SEPTEMBER 10, 2019
Books may be returned within 1 day of drop date
Official drop slip is required
(ALL DROPED COURSES WILL REQUIRE AN OFFICIAL DROP SLIP)
To comply with Federal Regulations, the Bookstore cannot reprint receipts.
The UVU Store reserves the right to refuse the return of any textbook or merchandise that is not in resalable condition.
New textbooks that are written in or rendered used in any way will be returned at the used price.
NO returns on e-books.
Rented textbooks must be returned during the week of finals. If not, your credit card will be charged.
General reading books used as textbooks (novels, etc.) that are required for a class can only be returned within 24 hours of purchase.
No returns on reference materials.
All other refunds will be credited in the original form of payment.
There will be a $5.00 charge for textbooks that have been opened and need to be re-shrink-wrapped.
Return policies for merchandise other than textbooks are posted at individual departments in the Bookstore on campus.
The UVU Store is committed to protecting the privacy of our customers. Information collected is used solely for processing your order. All information you provide to us electronically is kept confidential and will not be applied in ways to which you have not consented. We will not sell or disclose any information that identifies you to a third party. We also collect information about your use of our site through the application of “cookies.” This information helps us customize our web site and allows us to statistically monitor how many people are using our site and for what purpose. Encryption is used for the transfer of data. Unfortunately, no data transmission over the internet can be 100 percent secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites.