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Utah Valley University Bookstore

UVU BOOKSTORE POLICIES


FAIR TRADE
All of our merchandise is Fair Trade Certified product. So you can know that in supporting your
school, you are also supporting the fair treatment of others.


TEXTBOOK PRICES AND INFORMATION
Textbook prices and information on this UVU website are not guaranteed and may
change due to new requests from professors, price increases from textbook publishers, or other unforeseen circumstances.

The UVU Bookstore is not responsible for any textbook purchases made on other websites other than bookstore.uvu.edu


ONLINE ORDER CUSTOMER SERVICE
801-863-8690
Monday-Friday 8:00am-5:00pm


ONLINE PAYMENT OPTIONS
For online orders, The UVU Bookstore accepts Visa, MasterCard, Discover, and the
Bookstore Loyalty Card.
We do not accept checks, cash, credit card vouchers, or PayPal for online orders.
All cards that do not participate in the verification process will not be accepted.


ONLINE ORDER CONFIRMATION
You will receive an e-mail confirming your order within 5 minutes of completing your order.


SHIPPING
Orders shipped within the Continental U.S. are shipped by Federal Express Ground and are charged a flat rate of $11.50.
Orders shipped to Hawaii and Alaska are shipped by USPS and are charged a flat rate of $11.50.
Orders shipped to Canada and Mexico are shipped by USPS and are charged a flat rate of $23.00.
Orders shipped overseas are shipped by USPS and are charged a flat rate of $43.50.
All APO and FPO addresses are shipped by USPS and are charged a flat rate of $11.50.
For APO and FPO orders please provide a valid telephone number. You will be called to verify your order before it is processed.
Please allow 2 business days for processing your orders and 7 to 10 days for your order to be shipped.
Orders will not be processed during UVU holidays (see UV Link for specific dates).
A signature will be required upon receipt of shipped orders.


RENTAL
STUDENT ID CARD MUST BE PRESENTED UPON RENTAL.

All textbooks rented from the UVU Bookstore for Fall Semester 2017 must be returned by December 18, 2017. Failure to do so will result in a charge for the replacement price of the textbook(s), plus a $25.00 late fee. All textbooks rented are the property of Utah Valley University.

Renters will assume full responsibility to return the textbook(s) in reasonable condition to the UVU Bookstore.
No excessive highlighting, moisture damage, binding damage, tears, or excessive wear will be accepted.

RETURN POLICIES
RECEIPTS ARE REQUIRED FOR ALL RETURNS.

APPAREL / GIFT / BACKPACK
Returns must be made within 7 days of purchase. Only items that are unworn, unwashed, and unused, with tags attached, can be exchanged or returned with original sales receipt.

GENERAL READING BOOKS
Returns must be made within 7 days of purchase with original sales receipt.

REFERENCE BOOKS, BAR CHARTS, BARGAIN BOOKS
No returns.

DOVER BOOKS
Returns must be made within 24 hours, with original sales receipt

COMPUTERS / SOFTWARE / ELECTRONICS
No returns on opened software. Exchanges only on defective merchandise. Returns must be made within 7 days of purchase, accompanied with the original sales receipt and unopened. 

No returns on special orders!

SCHOOL / ART SUPPLIES
Returns must be made within 7 days after purchase with original sales receipt. Merchandise must be in dew condition. 

FALL SEMESTER 2017 COURSES 

A BLOCK COURSES:
Textbooks may be returned for a 100% refund until August 28, 2017. Schedule must be present. 
(NO RETURNS AFTER THIS DATE.)

B BLOCK COURSES:
Textbooks may be returned for a 100% refund until October 18, 2017. Schedule must be present. 
(NO RETURNS AFTER THIS DATE.)

WEEKEND COURSES:
Textbooks may be returned for a 100% refund until September 6, 2017. Schedule must be present. 
(NO RETURNS AFTER THIS DATE.)
A BLOCK COURSES:


DROPPED COURSES:
Books may be returned within 1 day of drop date
Official drop slip is required


(ALL DROPED COURSES WILL REQUIRE AN OFFICIAL DROP SLIP)


To comply with Federal Regulations, the Bookstore cannot reprint receipts.

The UVU Bookstore reserves the right to refuse the return of any textbook or merchandise that is not in resalable condition.
New textbooks that are written in or rendered used in any way will be returned at the used price.

NO returns on e-books.

Rented textbooks must be returned during the week of finals. If not, your credit card will be charged.

General reading books used as textbooks (novels, etc.) that are required for a class can only be returned within 24 hours of purchase.

No returns on reference materials.

All other refunds will be credited in the original form of payment.

There will be a $5.00 charge for textbooks that have been opened and need to be re-shrink-wrapped.

Return policies for merchandise other than textbooks are posted at individual departments in the Bookstore on campus.


PRIVACY POLICY
The UVU Bookstore is committed to protecting the privacy of our customers. Information collected is used solely for processing your order. All information you provide to us electronically is kept confidential and will not be applied in ways to which you have not consented. We will not sell or disclose any information that identifies you to a third party. We also collect information about your use of our site through the application of “cookies.” This information helps us customize our web site and allows us to statistically monitor how many people are using our site and for what purpose. Encryption is used for the transfer of data. Unfortunately, no data transmission over the internet can be 100 percent secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites.


 
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